Privacy Policy

Introduction and scope

This Privacy Policy explains how Westio collects, uses, stores, and discloses information relating to people who visit or use its online gambling platform, including its website, games, account features, and related services. It applies to information processed in connection with those services, whether a person browses without an account or registers and uses account features.

This policy is intended for users in the United States and describes privacy practices in general terms. The information available about Westio does not specify every technical practice, retention period, service provider, or applicable legal requirement. Accordingly, this policy does not make claims about particular legal entities, certifications, or regulatory approvals that have not been confirmed. Additional notices may be provided where a specific feature or service requires further explanation.

By using the platform, a person may provide information directly, generate technical data through use of the services, or authorize information to be obtained from other sources where permitted. The platform may process information to operate accounts and games, secure services, meet applicable obligations, and respond to user requests. The details of processing can vary depending on which features a person uses and the choices available through the platform.

Types of information collected

The types of information collected depend on a person’s interactions with Westio. Information may include the following categories:

Personal information provided by users. When a person creates or manages an account, contacts support, or uses account-related features, the platform may collect identifying and contact details, account credentials, date of birth, account preferences, and information submitted during identity or account verification. The information requested may vary according to the feature being used and any applicable verification requirements. Users should provide only information requested through the platform’s official processes.

Transaction and account activity information. In connection with account functions, the platform may process records of deposits, withdrawals, payment activity, account balances, bonuses, game participation, and related account history. Payment details may be handled by payment service providers. The platform’s access to full payment credentials may depend on the payment method and provider. This policy does not state that any particular payment method is available in every location.

Technical and usage information. When a person accesses the platform, technical data may be collected automatically. This may include internet protocol address, device and browser characteristics, operating system, language settings, approximate location derived from technical signals, pages or games viewed, session information, access times, referring pages, and diagnostic or error records. Such data may be collected through server logs, cookies, or similar technologies.

Information provided voluntarily. A person may choose to provide information in support communications, feedback, surveys, or other submissions. This may include the contents of a message and information needed to understand or resolve the matter. If a person communicates through a third-party service, that service may separately process information under its own privacy terms.

Information from other sources. Where permitted and relevant to operating or protecting the platform, Westio may receive information from payment providers, verification or fraud-prevention services, technical vendors, or other sources. The scope and availability of such information depend on the service involved and the circumstances of the interaction.

How information is used

Westio may use information to create, administer, and secure accounts; provide access to games and platform functions; process account activity; and maintain records associated with a user’s relationship with the service. Information may also be used to verify account details, assess requests, and provide assistance concerning accounts or verification.

Technical and account information may be used to operate, maintain, troubleshoot, and improve the reliability of the platform. This can include diagnosing errors, monitoring performance, preventing unauthorized access, and detecting activity that may indicate fraud, abuse, or a breach of platform terms. Information may also be used to investigate complaints and enforce applicable platform rules.

The platform may use information to communicate with users about account administration, security, service changes, verification, or support matters. Where a person has chosen to receive other communications, preferences may be managed through available account settings or other options presented by the platform. This policy does not state that every type of communication is available in every location.

Information may be processed to meet legal obligations that apply to the service, respond to valid requests from competent authorities, preserve records, resolve disputes, and protect the rights, safety, and property of users, Westio, or others. Processing may also be necessary to establish, exercise, or defend legal claims.

Cookies and tracking technologies

Westio and its service providers may use cookies, pixels, software development tools, local storage, and similar technologies. These technologies can support essential functions such as maintaining sessions, remembering preferences, protecting account access, and helping the platform function correctly.

Certain technologies may also help measure traffic, understand how users interact with pages or games, identify technical problems, and assess the effectiveness of platform features. The information collected may include device identifiers, browsing activity, approximate location, and interaction data. Depending on the technology and configuration, data may be associated with a browser or device rather than a named individual.

A person may be able to manage cookies through browser or device settings. Blocking or deleting certain cookies may affect the availability or operation of some platform features. The controls offered by a browser or device are separate from any preference tools made available by Westio. The specific technologies used and the settings available may change over time.

Data sharing and disclosure

Westio may disclose information to service providers that perform functions on its behalf, such as hosting, technical support, payment processing, identity verification, security, analytics, and customer assistance. Such providers may process information as needed to provide their services, subject to the arrangements applicable to them.

Information may be shared with payment or verification providers where necessary to process a transaction, assess a request, confirm information, or protect the platform and its users. The providers involved may vary according to the feature used and the user’s location.

Westio may disclose information where it considers disclosure necessary to comply with applicable law or a valid legal process; respond to a request from a public authority; investigate suspected fraud or security incidents; enforce platform terms; or protect the rights, property, or safety of Westio, users, or other persons. Information may also be disclosed in connection with a corporate transaction, such as a reorganization or transfer of operations, subject to appropriate safeguards and applicable requirements.

The platform does not identify specific recipients or categories beyond those described here where such details are unavailable. A service provider or other recipient may process information under its own policies and legal obligations.

Data storage and security measures

Information may be stored on systems operated by Westio or its service providers. The period for which information is retained depends on the type of information, the purpose for which it was collected, account status, operational needs, and applicable legal or dispute-related requirements. Information may be retained for as long as reasonably necessary for those purposes and then deleted, anonymized, or otherwise handled in accordance with applicable requirements. No specific retention schedule is stated in this policy.

Westio uses administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, monitoring, secure transmission methods, and safeguards maintained by service providers. The platform’s materials refer to encryption for protecting personal and financial information during transmission; the precise technologies and their scope may vary.

No method of transmission or electronic storage can be guaranteed to be completely secure. Users should keep account credentials confidential and notify the platform through available support channels if they believe an account has been compromised. Westio may take steps to investigate and address suspected security incidents, subject to applicable requirements.

User rights and choices

Available privacy rights and choices may depend on a person’s location, the nature of the information, and applicable law. Subject to those conditions, users may be able to request access to, correction of, or deletion of certain personal information, or object to or request limits on particular processing. A person may also be able to withdraw consent where processing is based on consent; withdrawal does not affect processing already carried out before it takes effect.

Users may review or update certain account information through available account features. They may also adjust browser or device settings for cookies and manage communication preferences where the platform provides relevant controls. Some information may need to be retained or processed to provide the service, secure accounts, meet obligations, or resolve disputes, and a request may therefore not be fulfilled in full.

Requests may require verification of identity and sufficient detail to identify the relevant account or information. Westio may seek additional information for that purpose and may decline or limit a request where permitted or required. Users in the United States may have additional rights under laws applicable to their particular state or circumstances. This policy does not represent that any specific right applies uniformly to every user.

International data transfers

Westio’s services and service providers may operate in more than one country. As a result, information may be transferred to, stored in, or accessed from countries other than the country where a user is located, including countries whose privacy protections may differ from those in the user’s place of residence.

Where required, Westio will use measures intended to provide appropriate protection for information transferred internationally. The measures applicable to a transfer may depend on the location, recipient, information involved, and relevant legal requirements. Further details about a particular transfer may be provided where required or appropriate.

Protection of minors

Westio’s gambling services are not intended for persons who are below the minimum age required to use them under applicable law. The platform does not knowingly seek to collect personal information from minors for the purpose of enabling them to use gambling services.

If Westio becomes aware that information has been collected from a person who is not permitted to use the service, it may take steps to restrict access, review the account, and delete or otherwise handle the information as appropriate and as required by applicable law. A parent or guardian who believes that a minor has provided information may contact the platform through the support channels made available on the service. Age and eligibility requirements may vary by location.

Policy updates and changes

Westio may revise this Privacy Policy to reflect changes in its services, information practices, security measures, or applicable requirements. When changes are made, the revised policy will be posted on the platform with an updated effective or revision date where available. If a change materially affects how information is handled, Westio may provide additional notice through the platform or another appropriate channel.

The version published on the platform applies from its stated effective date. Users are encouraged to review the policy periodically. Continued use of the platform after an updated policy takes effect is subject to the revised policy to the extent permitted by applicable law.